Postcard Account Holders Should Contact HMRC Now to Avoid Delays in Benefits
About 24,000 HM Revenue and Customs (HMRC) customers with postcard accounts have only three weeks to update the department with new payment details before the November 30 deadline, or risk being see their benefit payments suspended.
As of December 1, HMRC will stop paying tax credits, family allowances and guardian allowances to postcard accounts. HMRC urges account holders to contact them to update their bank details in order to continue receiving payments without interruption.
Clients can choose to receive their benefits and credit payments to a bank, building society, or credit union account. If they already have another account, they can contact HMRC now to update their contact details.
Family Allowance and Guardianship Allowance clients can use their personal tax account to provide revised account details, change their bank details via GOV.UK or by contacting the child benefit helpline on 0300 200 3100. Tax credit clients can change bank details by contacting the Tax Credit Hotline on 0345 300 3900. If clients cannot open a bank account, they should contact HMRC.
Myrtle Lloyd, General Manager of Client Services at HMRC, said, “Time is running out for clients who have used a postcard account to get payments from us. They need to give us their new account details now to avoid their payments being suspended.
“They can update their information online or by calling us, and they should be very careful to avoid passing any personal information on to scammers who contact them and claim to belong to HMRC.”
If a customer misses the November 30 deadline, their payments will be suspended until the customer notifies HMRC of their new account details.
HMRC recently reached out to customers to urge them to take action.
HMRC urges everyone to be vigilant if contacted unexpectedly by someone asking for money or personal information. Customers must always enter the full online address www.gov.uk/hmrc to access the correct HMRC contact details. HMRC sees a large number of scammers emailing, calling or texting people claiming to be in the department. When in doubt, HMRC advises not to respond directly to anything suspicious, but to contact them immediately and investigate GOV.UK for “HMRC scams”.
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