Job: Telesales Agent at Lorache Consulting Limited

Our client, a financial services provider, needs a fluent telemarketer to be responsible for soliciting sales over the phone. Telesales Agent responsibilities include contacting potential customers, reading a prescribed script, focusing on member-centric needs to close sales, and documenting member information, transactions, and feedback .
Location: Lekki, Lagos
Sector: Digital Banking

  • Contact potential or existing members to inform them about a product or service
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospect member information in the database to field sales agents
  • Handle complaints to preserve the company’s reputation
  • Go “one more” to reach sales quota and facilitate future sales Listen to members’ needs to generate repeat sales.
  • Collect and document member information on transactions and product reactions.
  • Keep up to date with all product knowledge and information
  • Pursue promising leads with persuasion and perseverance
  • Assist in resolving member complaints/disputes
  • Commit to team and individual quotas/goals
  • Meeting company expectations for excellent customer service
  • Maintain a friendly and professional tone at all times


  • Proven experience (minimum of 2 years) in a telemarketer or other sales/customer service role
  • Proven track record of meeting sales quotas, preferably over the phone
  • Problem solver, perfect written and oral communication
  • Analytical profile with experience in customer service, telemarketing, customer experience.
  • Joy of building things from scratch, if something needs to be done you are reliable to provide solutions.
  • At ease in ambiguity, you are looking for adventure and an accelerated career path.
  • Ready to get your hands dirty, because you’re going to have to “roll up your sleeves”!
  • Willingness to work weekends, occasional holidays and outside of standard business hours of 9-5am. Fluency in English and other Nigerian languages.
  • An empathetic, inclusive and curious attitude
  • Good knowledge of relevant computer programs (eg CRM software) and telephone systems.
  • Ability and willingness to learn more about specifications and benefits of products and services Patient and friendly personality

team player

  • Outstanding Phone Etiquettes
  • Ability to handle stressful situations and strict deadlines
  • Highly motivated person
  • Ability to work independently and collaboratively

Daily activities

  • You are expected to be punctual, deliver your work within the stipulated requirements for your role consistently. You shouldn’t miss deadlines or do things late.
  • You are required to maintain professional competence in matters of confidentiality and work ethics, in particular with regard to data and information security.
  • Great attention to detail is expected of you when handling member information to avoid legal consequences, violation of policy, and reporting of misinformation.
  • You must take care of all members assigned to you.
  • You are expected to take a creative approach to problem solving as expected in a startup environment, some tasks are not fully defined, but you are expected to take initiative to accomplish these tasks.


  • All calls should be handled with courtesy, professionalism and the highest quality expected of our representative.
  • All call scripts must be adhered to and all calls must be handled in a timely manner by enforcing mandatory calling.
  • You must make at least 100 calls per day.
  • You are expected to respond to members through the channels assigned to you.


  • All cats must meet our required standard and cat etiquette must be followed.
  • All chats must be acknowledged within 5 minutes and all issues must be resolved immediately (when partners are not involved).
  • All available macros and answers provided relating to the respective chat should be applied.
  • All chats must be treated with courtesy, professionalism and the highest standard expected of our representative.
  • Remarks
  • You must preview member accounts and the notes associated with those accounts to understand the recorded member information.

You are also required to provide the relevant information of your job in detail during Standups.

Click here to apply

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