Deactivating UPI payments becomes one of the important tasks if you have lost your cell phone. The Unified Payment Interface (UPI) has become a leading payment system in India, with UPI transactions exceeding 2,800 million in June. From paying bills to transferring money from one bank account to another, UPI can be used for most tasks that require real-time funds transfer. All of the country’s major commercial banks are supporting the UPI as part of the collective goal of transforming India into a digital economy.

But with the growth of UPI as a system for digital payments, it has also become important for users to understand what they need to do to save their hard-earned money.

In this article, we detail the steps on how to deactivate UPI payments from your linked bank accounts in case you lose your cell phone.

How to turn off UPI payments if you lose your cell phone

Before you start with the steps on how you can turn off UPI transactions in case you lose your cell phone, it is important to note that you should not share your UPI PIN or any other sensitive details with anyone. during the process.

  1. Block your phone number by calling customer service from your network operator. This will prevent thieves from making transactions using your lost SIM card or mobile phone. You may be asked to provide your personal information such as your full name, billing address, and the last top-up or bill amount paid for verification before processing your request.

  2. Call your bank help desk to have your phone number blocked on your account and ask to deactivate the UPI service.

  3. Submit a first information report (FIR) in the event of loss of your mobile phone. This can be easily done online for residents of most states in India.

An FAQ page on the National Payments Corporation of India (NPCI) website talks about blocking a cell phone number in case a user loses their cell phone. However, there is no workaround available on the site to allow users to block their UPI access.


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Jagmeet Singh writes about consumer technology for Gadgets 360, in New Delhi. Jagmeet is a senior reporter for Gadgets 360 and has written frequently on applications, computer security, internet services, and telecommunications developments. Jagmeet is available on Twitter at @ JagmeetS13 or by email at [email protected] Please send your tips and advice. After

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