HMRC gives clients key deadline or risks withholding family allowance and tax credit payments

Customers have been given a key deadline to update HMRC with their new bank account details or are at risk of having their tax credits or family allowance payments suspended.

About 24,000 HM Revenue and Customs (HMRC) customers with a Post Office card account only have 3 weeks to update the department with new payment details by the November 30, 2021 deadline, or may have suspended payments.

As of December 1, 2021, HMRC will stop paying tax credits, family allowances, and guardian allowances to postcard accounts.

People have until November 30 to notify HMRC of their new bank account details.

HMRC urges account holders to contact them to update their bank details in order to continue receiving payments without interruption.

Customers can choose to receive their benefits and credits into the account of a bank, building society, or credit union. If they already have another account, they can contact HMRC now to update their contact details.

Family Allowance and Guardianship Allowance clients can use their personal tax account to provide revised account details, change their bank details via GOV.UK or by contacting the child benefit helpline on 0300 200 3100.

Customers can benefit from tax credits change bank details by contacting the Tax Credit Hotline on 0345 300 3900. If clients cannot open a bank account, they should contact HMRC.

Myrtle Lloyd, General Manager of Customer Service at HMRC, said, “Time is running out for customers who have used a postcard account to get payments from us. They need to give us their new account details now to avoid their payments being suspended. .

“They can update their information online or by calling us, and they should be very careful to avoid passing personal information on to scammers who contact them and claim to belong to HMRC.”

If a customer misses the November 30 deadline, their payments will be suspended until the customer notifies HMRC of their new account details.

The Monetary Advice and Pensions Service offers information and advice on how to choose the right checking account and How to open an account.

HMRC recently reached out to customers to urge them to take action.

The ministry urges everyone to be vigilant if they are contacted unexpectedly by someone asking for money or personal information. Customers must always enter the full online address www.gov.uk/hmrc to access the correct HMRC contact details.

He sees a large number of scammers emailing, calling or texting people claiming to be in the department.

When in doubt, HMRC advises not to respond directly to anything suspicious, but to contact them immediately and search GOV.UK for “HMRC scams”.

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