Equity Bank Achieves Global IT Service and Security Certifications

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Nairobi, Kenya: September 16, 2021 – Equity Bank Kenya Limited has received two certifications to international standards – ISO 20000 and ISO 27001 on IT Service Management Systems and Information Security, confirming its commitment to prioritize security and customer satisfaction. clients.

Both certifications have been issued by the British Standards Institution (BSI).

ISO 20000 shows that the Bank’s service management system is robust enough to provide all IT related services and that it is also aligned with its current and future needs. Likewise, ISO 27001 certification provides customers with assurance that the bank is implementing end-to-end information security controls to protect the confidentiality, integrity and availability of all customer information.

In his remarks on receiving the two certifications, CEO and CEO of Equity Group, James Mwangi, noted that the recognition was a testament to the Bank’s significant investment in data analytics and cybersecurity capabilities to better meet the ever-changing needs and expectations of its customers and to reduce the potential for data breaches.

“Being fully aware of the risks and impact involved in managing data information, we are committed to actively continuing to engage our stakeholders to ensure appropriate governance is in place. This ensures that we are increasingly aware of our information security roles and responsibilities and actively play our role in ensuring that the appropriate processes are followed to achieve information technology measures. effective. Regulatory developments appropriately balance the value of giving customers control over their data, with our duty to protect customer privacy and security, ”said Dr. Mwangi.

Other ISO 20000 service management goals include protecting revenue streams in the business by providing stable IT services, meeting the Bank’s obligations to stakeholders including its customers, regulators, shareholders and suppliers, and finally make IT a business tool.

While ensuring that the Bank has better defined and aligned services, increased visibility and control, the Service Management System also provides a structured framework for defining IT service management objectives and processes and defines the responsibilities of the main stakeholders.

Aligned with service management, ISO 27001 information security certification also protects revenue streams across the enterprise and prevents confidential information from falling into the wrong hands. The path to this achievement is contained in a structured framework for the definition of the information security objectives of the bank, as provided for in the standard.


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